What sizes come with the BetterBook?
Desk BetterBook: 310mmx160mm Pocket BetterBook: 130mmx70mm
Last updated: August 08, 2020 04:27
What are the paper options of the BetterBook?
You are free to choose the paper you like: Blank/Gird/Dotted Grid
Last updated: August 08, 2020 04:27
What sizes come with the 30° Ruler?
Small Size: 15cm/6inch Medium Size: 20cm/8inch Large Size: 30cm/12inch
Last updated: August 08, 2020 04:23
How can I update my payment details?
Backers can update their payment methods by visiting their surveys. On the Review page of the survey, there will be an option to click on the “Update payment method”. Once you click that box, the payment details section will appear.
Last updated: August 10, 2020 19:47
How do I update my address?
Until backer’s survey is locked, backers can make the changes by themselves. To do so, just open your survey page, and on the right-hand column, you’ll see the option to “Edit” in the Shipping Information section. Alternatively, you can also contact us for help, though we always suggest having the backer confirm all is correct once done!
Last updated: August 10, 2020 19:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.